Grafana Cloud incident: IRM Unable to Send SMS to Thailand, Bangladesh, and Austrian Numbers

Affected components

• Incident Management and Response (IRM)

1. identifiedOct 6, 2026, 13:42 UTC

   This issue is also impacting numbers from Thailand and Bangladesh. The title of this status page has been updated to reflect this. Users should configure mobile push or phone calls as notifications. We are working on a resolution, and we will provide another update as soon as we have more information to share.

2. identifiedOct 5, 2026, 21:47 UTC

   The issue has been identified. We are working on a resolution, but do not have an ETA at this time. We will provide another update as soon as we have more information to share. Users should configure mobile push or phone calls as notifications.

3. investigatingOct 5, 2026, 16:17 UTC

   We are currently investigating an issue impacting all SMS attempts to Austria for IRM. All SMS attempts to Austria for IRM are currently blocked. We are working on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or phone calls as notifications.

What APIStatus.watch saw

• Oct 5, 2026, 16:03 UTCdegraded → operational
• Oct 5, 2026, 16:18 UTCoperational → degraded
• Oct 6, 2026, 14:05 UTCdegraded → operational
• Oct 6, 2026, 14:09 UTCoperational → degraded
• Oct 6, 2026, 14:44 UTCdegraded → operational
• Oct 6, 2026, 14:49 UTCoperational → degraded

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Sentry: Sentry dashboard downCritical · Oct 6, 2026, 18:57 UTC
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• Expo: Website and services partially unavailable due to high database loadMajor · Oct 5, 2026, 20:38 UTC
• GitHub: Disruption with some GitHub servicesMajor · Oct 5, 2026, 23:47 UTC
• ElevenLabs: EU Agents disruption in SIP callsMajor · Oct 6, 2026, 10:28 UTC
• Anthropic: Elevated errors for Claude Opus 5.5Major · Oct 6, 2026, 12:24 UTC
• Elasticsearch: Delayed Serverless Metrics in Azure UAE North regionMajor · Oct 6, 2026, 14:04 UTC
• Snowflake: INC20000263Major · Oct 6, 2026, 14:44 UTC
• CircleCI: Delays in pipelines, workflows, UI data, and notificationsMajor · Oct 6, 2026, 16:00 UTC

How often does Grafana Cloud have incidents?

Grafana Cloud reported 60 incidents in the last 90 days, 22 of them major or critical. A typical incident lasted 2h 24m. See Grafana Cloud's uptime and incident history