Grafana Cloud incident: Degraded data source queries

Affected components

• AWS Germany - prod-eu-west-2
• AWS Germany - prod-eu-west-4
• AWS US East - prod-us-east-2
• GCP Australia - prod-au-southeast-0
• GCP US Central - prod-us-central-4

1. resolvedOct 4, 2026, 18:33 UTC

   Incident started around 15:51 UTC, resolved around 18:11 UTC. After investigation, we found that no customer queries were affected; only our internal metrics systems were impacted.

2. investigatingOct 4, 2026, 18:20 UTC

   We are investigating reduced query throughput for some data source plugins in multiple regions. Some queries may fail or be slow.

What APIStatus.watch saw

• Oct 4, 2026, 18:23 UTCoperational → degraded
• Oct 4, 2026, 18:38 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Cloudflare: Cloudflare One Clients are incorrectly challenged on some sitesMinor · Sep 22, 2026, 19:23 UTC
• Zoom: Service Degradation Affecting Customer Using Polycom Devices Going OfflineMinor · Sep 25, 2026, 17:45 UTC
• Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United StatesMinor · Sep 26, 2026, 03:16 UTC
• Clerk: Development instances only - Apple rejecting emailsMinor · Sep 28, 2026, 15:23 UTC
• Supabase: Intermittent latency in Eastern USMinor · Sep 29, 2026, 16:26 UTC
• Cloudflare: Issues with Workers Build failing to startMinor · Oct 3, 2026, 05:54 UTC
• Snyk: Issues API V3 Service - DegradedMinor · Oct 3, 2026, 19:49 UTC
• Shippo: DPD Germany Tracking DisruptionMinor · Oct 4, 2026, 17:03 UTC

How often does Grafana Cloud have incidents?

Grafana Cloud reported 63 incidents in the last 90 days, 22 of them major or critical. A typical incident lasted 2h 23m. See Grafana Cloud's uptime and incident history