Minor impactResolvedAuth

1Password incident: Sign-in failure in some cases due to 2FA prompt not appearing

1Password reported this minor-impact incident on its official status page on Jan 23, 2026, 20:33 UTC. It was resolved after 38d 19h.

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Jan 23, 2026, 20:33 UTC
started
Mar 3, 2026, 15:52 UTC
resolved
38d 19h
duration
Minor
impact

Affected components

  • Sign in
  1. resolvedMar 3, 2026, 15:52 UTC

    The fix for the identified 2FA issue has been resolved as of version 8.12.4. The Sign-In attempts policy will become available in the coming weeks.

  2. monitoringFeb 18, 2026, 22:42 UTC

    The fix for the identified 2FA issue is currently available in our Beta release, and planned to be deployed in our next Production release (8.12.4). In the meantime, the Sign-In attempts policy will remain disabled until we determine all areas where it is conflicting with 2FA.

  3. monitoringFeb 11, 2026, 19:57 UTC

    Our engineering team are in the process of merging the fix for this issue and we'll be able to provide a date for when the fix will be deployed, by the end of this week. In the meantime, the Sign-In attempts policy will remain disabled until we determine all areas where it is conflicting with 2FA.

  4. monitoringFeb 2, 2026, 19:21 UTC

    To mitigate this issue, we temporarily disabled the Sign-In Attempts policy — this policy will not be in effect for those with it turned on until we resolve this issue. Our team continues to work on a permanent fix to resolve the issue and re-enable use of this policy. We will share another update when that work is complete.

  5. monitoringJan 30, 2026, 16:55 UTC

    To mitigate this issue, we temporarily disabled the Sign-In Attempts policy — this policy will not be in effect for those with it turned on until we resolve this issue. We are actively working on a permanent fix to resolve the issue and re-enable use of this policy. We will share another update when that work is complete.

  6. monitoringJan 29, 2026, 20:02 UTC

    To mitigate this issue, we temporarily disabled the Sign-In Attempts policy — this policy will not be in effect for those with it turned on until we resolve this issue. We are actively working on a permanent fix to resolve the issue and re-enable use of this policy. We will share another update when that work is complete.

  7. monitoringJan 26, 2026, 21:30 UTC

    To mitigate this issue, we've had to temporarily disable the Sign-In Attempts policy and are actively working on a permanent fix to resolve the issue and re-enable use of this policy. This policy will not be in effect for those with it turned on until we resolve this issue.

  8. identifiedJan 23, 2026, 23:10 UTC

    Our team has identified an issue where when a password is changed and an account has 2FA enabled or when the Restricted Failed Login Attempts policy is enabled with 2FA enforced, the 2FA prompt does not appear upon attempting to sign-in. We are actively working on a fix and that work will continue into early next week.

  9. investigatingJan 23, 2026, 20:33 UTC

    Our team has identified an issue and are actively investigating where when a password is changed and an account has 2FA enabled, the 2FA prompt does not appear upon attempting to sign-in.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in 1Password's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does 1Password have incidents?

1Password reported 4 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 42 min. See 1Password's uptime and incident history

1Password incident on Jan 23, 2026: Sign-in failure in some cases due to 2FA prompt not appearing · APIStatus.watch