1Password outage: Service Degradation Affecting Sign In, SSO, MFA

Affected components

• 1Password Connect
• Access to passwords and other items
• Admin console
• Billing
• Command Line Interface (CLI)
• Multi-factor Authentication (MFA)
• SSO (Single Sign On)
• Saving password and other items
• Service Accounts
• Sign in
• Sign up
• Syncing items between your devices

1. postmortemNov 21, 2025, 19:05 UTC

   # Incident Postmortem - Cloud Services Degraded **Date of Incident:** 2025-11-18 **Time of Incident \(UTC\):** 5:03pm UTC - 6:05pm UTC **Service\(s\) Affected:** SSO, sign in, sign up, CLI, web interface, access to vault content and other items, admin console, MFA **Impact Duration:** ~60 mins ## Summary On November 18, 2025, at 5:03 PM UTC, 1Password experienced degraded and temporarily unavailable cloud services for customers in the US region. The issue was caused by database resource exhaustion, causing operations to fail and connections to be rejected. This was not a security incident and no customer data was impacted. The issue was resolved by resizing the database to restore normal performance and ensure additional capacity for future growth. ## Impact on Customers * **Single Sign-on \(SSO\), Multi-factor Authentication \(MFA\):** Users with SSO or MFA enabled experienced delays, and in some cases failures to log in. * **Browser Extension:** Users who needed to authenti

2. resolvedNov 18, 2025, 19:15 UTC

   This incident has been resolved.

3. monitoringNov 18, 2025, 18:22 UTC

   We implemented a mitigation and service is restored. We will continue to closely monitor performance to ensure the issue is fully resolved.

4. identifiedNov 18, 2025, 18:04 UTC

   We identified the issue, the engineering team is working on a mitigation and we're starting to see recovery.

5. investigatingNov 18, 2025, 17:59 UTC

   We are continuing to investigate this issue.

6. investigatingNov 18, 2025, 17:51 UTC

   We are continuing to investigate this issue.

7. investigatingNov 18, 2025, 17:27 UTC

   We are continuing to investigate this issue.

8. investigatingNov 18, 2025, 17:22 UTC

   We are actively investigating an issue causing significant service degradation across 1Password impacting sign in, SSO, MFA, and accessing items.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in 1Password's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Vimeo: Verification ErrorsMajor · Nov 18, 2025, 14:27 UTC
• Miro: Ongoing incident with one of our providers - CloudflareMinor · Nov 18, 2025, 14:11 UTC

How often does 1Password have incidents?

1Password reported 4 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 42 min. See 1Password's uptime and incident history