Airtable incident: Some jira sync are only pulling in 100 rows of data

Affected components

• Airtable Service

1. resolvedMar 13, 2025, 03:18 UTC

   Jira sync functionality has been restored. Thank you for your patience.

2. identifiedMar 12, 2025, 16:46 UTC

   We explored a workaround to the bug and will be working to deploy and restore the functionality before end of day. Please stay tuned for more updates. Our team will continue working with Jira's support team to find a long term resolution in the mean time. Thank you for your patience.

3. identifiedMar 11, 2025, 23:59 UTC

   We are currently investigating an issue affecting some Jira Syncs in Airtable. Due to a bug in Jira’s APIs, certain syncs are only fetching 100 rows of data instead of the full dataset. This issue began at 2:00 AM PST. We have reached out to Jira’s support team for assistance and are also proactively exploring potential workarounds. We will provide further updates as soon as we have more information. Thank you for your patience while we work to resolve this issue.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Airtable's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Bitbucket: Bitbucket website and git operations down for some customersMajor · Mar 11, 2025, 23:34 UTC
• Upstash: Performance degradation on QStashMinor · Mar 12, 2025, 09:43 UTC
• Mixpanel: Temporary Data Ingestion Delay for Projects with US ResidencyMinor · Mar 12, 2025, 23:37 UTC

How often does Airtable have incidents?

Airtable reported 1 incident in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 42m. See Airtable's uptime and incident history