Anthropic incident: Delays in credit purchases

Affected components

• Claude Console (platform.claude.com)

1. resolvedSep 2, 2026, 01:24 UTC

   This issue has been resolved.

2. monitoringSep 1, 2026, 23:26 UTC

   We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Anthropic's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Elasticsearch: Replication bug causing slow recoveriesMajor · Sep 1, 2026, 08:16 UTC
• Shippo: Elevated error rates for the FedEX Transaction servicesMajor · Sep 1, 2026, 23:26 UTC
• Elasticsearch: Elevated Error Rates for Specific Models Impacting Elastic Inference Service in EU RegionsMajor · Sep 2, 2026, 00:04 UTC
• OVHcloud: [EU-SOUTH-MIL][Containers & Orchestration] - Managed Private Registry incident notificationMinor · Aug 26, 2026, 15:00 UTC
• Snowflake: INC20000150Minor · Aug 28, 2026, 00:07 UTC
• Snyk: Partial Broker Service DegradationMinor · Aug 30, 2026, 14:32 UTC
• Cursor: Investigating service degradationMinor · Sep 2, 2026, 00:48 UTC
• Datadog: Delayed DBM Monitor EvaluationMinor · Sep 2, 2026, 01:07 UTC

How often does Anthropic have incidents?

Anthropic reported 47 incidents in the last 90 days, 21 of them major or critical. A typical incident lasted 1h 4m. See Anthropic's uptime and incident history