Bitbucket outage: Customers may experience delays receiving emails

Affected components

• API
• Authentication and user management
• Email delivery
• Git LFS
• Git via HTTPS
• Git via SSH
• Pipelines
• Purchasing & Licensing
• Signup
• Source downloads
• Webhooks
• Website

1. resolvedJun 4, 2025, 20:59 UTC

   Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.

2. investigatingJun 4, 2025, 17:17 UTC

   We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Bitbucket's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Confluence: Customers may experience delays receiving emailsMajor · Jun 4, 2025, 17:17 UTC

How often does Bitbucket have incidents?

Bitbucket reported 3 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 28m. See Bitbucket's uptime and incident history