Bitbucket outage: Users receiving errors when attempting to load BitBucket

Affected components

• API
• Authentication and user management
• Email delivery
• Git LFS
• Git via HTTPS
• Git via SSH
• Pipelines
• Purchasing & Licensing
• Signup
• Source downloads
• Webhooks
• Website

1. resolvedMay 26, 2025, 00:56 UTC

   Our team has mitigated the issue that caused error messages when loading Bitbucket. Bitbucket should now function correctly for all previously impacted users.

2. monitoringMay 26, 2025, 00:24 UTC

   Our team has mitigated the issue that caused error messages when loading Bitbucket. We are continuing to monitor at this time to ensure performance has been restored, and resolve the root cause.

3. investigatingMay 25, 2025, 23:45 UTC

   We are aware of some users experiencing issues loading Bitbucket and may be receiving errors such as '500 internal server error'. Our team is investigating this issue with urgency and will provide an update as soon as possible.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Bitbucket's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• PyPI: PyPI Partial OutageMajor · May 24, 2025, 23:37 UTC

How often does Bitbucket have incidents?

Bitbucket reported 3 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 28m. See Bitbucket's uptime and incident history