Minor impactResolvedMedia

Cloudinary incident: Billing Dashboard and Plans Outage

Cloudinary reported this minor-impact incident on its official status page on Dec 21, 2025, 10:50 UTC. It was resolved after 3h 53m.

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Dec 21, 2025, 10:50 UTC
started
Dec 21, 2025, 14:43 UTC
resolved
3h 53m
duration
Minor
impact

Affected components

  • Billing

Timeline

updates from Cloudinary's status page ↗
  1. resolvedDec 21, 2025, 14:43 UTC

    This incident has been resolved.

  2. monitoringDec 21, 2025, 10:50 UTC

    At approximately 9:20 AM until 10:20 AM UTC, some users may have experienced outages in the following areas: - Billing dashboard (whole billing submenu) - Plan Upgrade / Downgrade - Signing up for a paid plan Issues were acknowledged quickly, and the system has returned to normal. Cloudinary support is continuing to monitor. Please open a support ticket if you experience any issues or have any questions.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Cloudinary's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Cloudinary have incidents?

Cloudinary reported 6 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 4h 35m. See Cloudinary's uptime and incident history

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Cloudinary incident on Dec 21, 2025: Billing Dashboard and Plans Outage · APIStatus.watch