Cloudinary incident: Notification Management Errors (webhook)

Affected components

• Upload API - US

1. resolvedApr 27, 2025, 19:35 UTC

   This incident has been resolved.

2. monitoringApr 27, 2025, 18:17 UTC

   A fix has been implemented and we are monitoring the results.

3. identifiedApr 27, 2025, 17:51 UTC

   We have identified the issue and restored the messages back to the queue.

4. investigatingApr 27, 2025, 16:43 UTC

   We are currently investigating errors being logged in our Notification Management system that is responsible for sending webhook notifications.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Cloudinary's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• ReadMe: Some customers are experiencing pages that are not loading correctlyMajor · Apr 25, 2025, 15:43 UTC

How often does Cloudinary have incidents?

Cloudinary reported 6 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 4h 35m. See Cloudinary's uptime and incident history