Confluence reported this critical-impact incident on its official status page on Jul 6, 2026, 09:23 UTC. It was resolved after 3h 40m.
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## Summary On Jul 6, 2026, between 06:51 and 20:17 UTC, Atlassian customers using cloud products in European (EU) regions experienced service disruptions affecting automation rule execution, user search, user picker, and related workflows. The incident began when a core identity service experienced database saturation in EU regions, increasing latency and error rates. While responders worked to restore capacity, an emergency mitigation was applied which blocked automation rules from accessing the identity endpoint. In parallel, the elevated identity latency contributed to a cascading failure in a downstream user search service, degrading user search and user picker experiences across multiple products. Service was progressively restored after additional database read capacity was added, the emergency block was removed, and the user search service was manually scaled up. ## Impact The incident affected customers across multiple Atlassian products in EU regions on Jul 6, 2026 betw
On July 6th 2026, between 06:51 UTC to 09:39 UTC some users may have experienced issues related Automation, and between 08:10 UTC to 11:50 UTC some users may have experienced issues related to user-search, user-picker and assets in the EU-Region. The issues have now been resolved and the services are operating normally for all the customers.
We have applied the fix to mitigate the issue and are seeing recovery. We continue to monitor the situation and should be fully recovered soon. We should be able to provide more updates in the next one hour or earlier.
We are still seeing some issues with user-search, user-picker and assets across with the EU-Region. We continue to investigate the situation and will provide additional updates in the next one hour or sooner.
We have successfully applied the fix and are seeing recovery. Automation capabilities are being restored and should operate normally going forward. Data processing requests submitted during the outage period were not completed due to service unavailability. We continue to monitor the situation and expect full recovery within the next hour. We will provide additional updates in the next one hour or sooner.
We are investigating issues affecting your services. We are actively working to identify the cause and resolve the issue. We will provide further updates within one hour.
Our 5-minute checks didn't record a change in Confluence's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
Confluence reported 7 incidents in the last 90 days, 4 of them major or critical. A typical incident lasted 3h 40m. See Confluence's uptime and incident history