Contentful incident: Errors on requests to Contentful from Frankfurt (FRA) region

Affected components

• Content Management API
• Web App

1. resolvedJul 3, 2026, 17:26 UTC

   We have taken action and error rates have returned to normal.

2. identifiedJul 3, 2026, 11:29 UTC

   Error rates have dropped back down again to normal levels. We are continuing to monitor the situation.

3. identifiedJul 3, 2026, 09:32 UTC

   We are seeing elevated errors and latency for some customer requests which are routing through the Frankfurt (FRA) region for Content Management, Preview and the Contentful WebApp. We are working with our upstream CDN provider to mitigate the issue. Customers affected by this can temporarily workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Contentful's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Contentful have incidents?

Contentful reported 9 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 3h 6m. See Contentful's uptime and incident history