Contentful incident: Connection issues with the Management and Preview APIs

Affected components

• Content Management API
• Web App

1. resolvedJun 18, 2026, 20:58 UTC

   This issue is now resolved.

2. monitoringJun 18, 2026, 20:25 UTC

   Error rates have returned to normal. We continue to monitor the situation.

3. identifiedJun 18, 2026, 19:24 UTC

   The issue has been mitigated in one of our edge network PoPs, although a small number of customers continue to see errors. We are continuing to engage our third-party provider to resolve the issue completely.

4. identifiedJun 18, 2026, 17:14 UTC

   We have identified the issue and are working to resolve it. The impact remains limited to specific points of presence in our CDN so the majority of customers should see no impact at all.

5. investigatingJun 18, 2026, 16:13 UTC

   Some customers are receiving 500 error responses when accessing the Content Preview and Management APIs. The Management API also powers our Web App and therefore the Web App is also operating in degraded mode. We are investigating the issue

6. investigatingJun 18, 2026, 16:11 UTC

   Some customers are receiving 500 error responses when accessing the Content Preview API. The Management API also powers our Web App and therefore the Web App is also operating in degraded mode. We are investigating the issue.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Contentful's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Contentful have incidents?

Contentful reported 9 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 3h 6m. See Contentful's uptime and incident history