ElevenLabs incident: Increased Rate of LLM Failure Errors on Agent Platform Calls

1. resolvedJan 13, 2026, 07:00 UTC

   Remediation measures have been fully rolled out, restoring failure rates to baseline. The root cause has been addressed, and the issue is now fully resolved.

2. monitoringJan 10, 2026, 07:51 UTC

   Remediation measures have rolled out and instances of failures have returned to baseline. We are continuing to investigate further measures that may be necessary to completely mitigate the core issue.

3. identifiedJan 10, 2026, 06:17 UTC

   Some Agent Platform conversations utilizing RAG are currently affected by RAG latency increases, in some cases resulting in slower RAG performance or intermittent call failures. Our team is currently working to resolve this.

4. monitoringJan 9, 2026, 17:19 UTC

   We have identified the direct cause of the RAG failures, and are monitoring performance. At the moment, instances of call failures have returned to baseline. We are investigating further measures that may be necessary to completely mitigate the core issue.

5. investigatingJan 9, 2026, 16:36 UTC

   Some Agent Platform conversations utilizing RAG are currently affected by RAG latency increases, in some cases resulting in slower RAG performance or intermittent call failures. Our team is currently working to resolve this.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in ElevenLabs's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does ElevenLabs have incidents?

ElevenLabs reported 44 incidents in the last 90 days, 18 of them major or critical. A typical incident lasted 1h 34m. See ElevenLabs's uptime and incident history