Imgix incident: Investigating increased latency for cache misses in the EU region

Affected components

• Rendering Infrastructure

1. resolvedOct 27, 2025, 15:56 UTC

   This incident has been resolved.

2. monitoringOct 27, 2025, 15:25 UTC

   Latency has returned to normal for the affected EU region. We will continue to monitor the situation.

3. identifiedOct 27, 2025, 14:23 UTC

   The issue has been identified and a fix is being implemented.

4. investigatingOct 27, 2025, 14:07 UTC

   We are investigating increased latency for cache misses in the EU region.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Imgix's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Smartsheet: Brandfolder: SendGrid notifications not processing "Your account was frozen due to unpaid invoices"Major · Oct 27, 2025, 12:51 UTC
• Mux: Investigating elevated playback errors on Chrome version 141.0.7390.123 and laterMinor · Oct 23, 2025, 14:16 UTC
• Mixpanel: Temporary Data Ingestion Delay for Projects with EU ResidencyMinor · Oct 27, 2025, 14:09 UTC

How often does Imgix have incidents?

Imgix reported 3 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 51 min. See Imgix's uptime and incident history