Intercom incident: Messenger Help Articles not displaying

1. resolvedSep 9, 2026, 16:05 UTC

   This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@fin.](mailto:[email protected])ai if you have any further questions or if you’re still seeing any unexpected behaviour

2. investigatingSep 9, 2026, 15:55 UTC

   We're seeing issues with Intercom Messenger where Help Articles are not displaying. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Intercom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Intercom have incidents?

Intercom reported 9 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 24 min. See Intercom's uptime and incident history