Intercom reported this major-impact incident on its official status page on Apr 27, 2026, 11:43 UTC. It was resolved after 1h 8m.
Right now Intercom is operational. Live Intercom status →
On April 27, 2026, between approximately 11:14 UTC and 12:52 UTC, customers hosted in our Australia region experienced errors and timeouts when using the Intercom REST API. Requests to the API would fail with timeout errors. Fin, the Intercom Inbox, and the Messenger were not affected during this window. Confirmed that the fix implemented resolved the issue, service is operating normally.
We have implemented a change and are monitoring for recovery. We’ll let you know when we are confident in our recovery is completed.
The deployed fix did not resolve the issue. Team are continuing to investigate. We will update the status as soon as have identified the issue
We have implemented a change and are monitoring for recovery. We’ll let you know when we are confident in our recovery is completed.
We're seeing issues with the REST API in the Australia hosting region. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Our 5-minute checks didn't record a change in Intercom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
Intercom reported 9 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 24 min. See Intercom's uptime and incident history