LaunchDarkly incident: Investigating - Known Impact

Affected components

• OpenTelemetry (Logs, Traces, Metrics)

1. resolvedJul 31, 2026, 22:54 UTC

   The issue with Observability Traces has been resolved. Missing trace data has been recovered.

2. monitoringJul 31, 2026, 21:58 UTC

   The issue with Observability Traces has been identified and a fix has been implemented. We have recovered most trace data that was missing from July 30th 5:16pm to July 31st 10:59am PT. We will resolve the incident once we fully complete data recovery (expected to complete by 5pm PT).

3. identifiedJul 31, 2026, 17:59 UTC

   Customers are experiencing missing Observability Traces ingested from July 30th 5:16pm until July 31st 10:59am PT. Observability Logs / Metrics are unaffected. We have identified the issue and are continuing our work to recover the missing Traces data.

4. investigatingJul 31, 2026, 17:44 UTC

   All customers are experiencing missing Observability Traces starting July 30th at 5:16pm PT. We are investigating and will provide updates as they become available. Trace data is not lost and we are working to recover it.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in LaunchDarkly's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Cursor: Investigating service degradationCritical · Jul 31, 2026, 19:50 UTC
• Twilio: Voice Call Post Dial Delay and Failures from Twilio Phone Numbers to Claro GuatemalaMinor · Jul 27, 2026, 01:15 UTC
• Twilio: Voice Call Failures from Twilio Phone Numbers to Core Communications United StatesMinor · Jul 28, 2026, 03:13 UTC
• Twilio: SMS Delivery Delays and Failures from Twilio to Metfone CambodiaMinor · Jul 29, 2026, 00:06 UTC
• Twilio: SMS Delivery Receipt Delays from Twilio to Liberty Mobile Puerto RicoMinor · Jul 29, 2026, 19:53 UTC
• Twilio: SMS Delivery Delays and Failures from Twilio to Unitel AngolaMinor · Jul 29, 2026, 22:49 UTC
• Twilio: SMS Delivery Delays from Twilio to Africell AngolaMinor · Jul 30, 2026, 22:31 UTC
• Twilio: Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to BrazilMinor · Jul 30, 2026, 23:22 UTC
• Tailscale: Some users are experiencing Error 500 messages when trying to sign inMinor · Jul 31, 2026, 17:17 UTC
• Supabase: Management API Performance DegradationMinor · Jul 31, 2026, 18:36 UTC

How often does LaunchDarkly have incidents?

LaunchDarkly reported 15 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 1h 19m. See LaunchDarkly's uptime and incident history