Minor impactResolvedCloud

Linode incident: Connectivity Issue - Linodes in Milan, Italy

Linode reported this minor-impact incident on its official status page on Jul 20, 2026, 01:52 UTC. It was resolved after 2h 19m.

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Jul 20, 2026, 01:52 UTC
started
Jul 20, 2026, 04:10 UTC
resolved
2h 19m
duration
Minor
impact

Affected components

  • IT-MIL (Milan)
  1. postmortemJul 20, 2026, 05:45 UTC

    Starting around 00:33 UTC on July 20, 2026, some hosts in the Milan, Italy data center became unavailable, impacting customer access to Linodes. The investigation identified that this issue occurred during scheduled router firmware updates. While we follow a phased upgrade process to prevent service disruption, an unexpected intersection of concurrent maintenance activities led to a temporary loss of network connectivity for the affected hosts. Service was fully restored by 02:16 UTC on July 20, 2026, and all systems are now operating as expected. Internally, we are reviewing our change management and maintenance scheduling procedures to ensure better coordination and prevent similar issues in the future. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent recurrence. This summary provides an overview of our current understanding of the incident given the infor

  2. resolvedJul 20, 2026, 04:10 UTC

    We haven’t observed any additional connectivity issues in our Milan (Italy) data center and will now consider this incident resolved. If you continue to experience problems, please <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a> for assistance.

  3. monitoringJul 20, 2026, 03:20 UTC

    At this time, we have been able to correct the issues affecting connectivity in our Milan (Italy) data center. We will be monitoring this to ensure that it remains stable. If you are still experiencing issues, please <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a> for assistance.

  4. investigatingJul 20, 2026, 03:12 UTC

    Our team has identified the issue affecting connectivity in our Milan (Italy) data center. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.

  5. investigatingJul 20, 2026, 02:56 UTC

    We are continuing to investigate this issue. We will provide the next update as we make progress.

  6. investigatingJul 20, 2026, 01:52 UTC

    Our team is currently investigating a connectivity issue affecting Linodes in the Italy (Milan) region. During this time, existing Linodes in this location may be unreachable. Please note that creating new Linodes is functioning normally and remains unaffected.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Linode's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Linode have incidents?

Linode reported 10 incidents in the last 90 days. A typical incident lasted 2h 15m. See Linode's uptime and incident history

Linode incident on Jul 20, 2026: Connectivity Issue - Linodes in Milan, Italy · APIStatus.watch