LiveKit incident: Investigating delayed session data ingestion on Cloud Dashboard

Affected components

• Cloud Dashboard (cloud.livekit.io)

1. resolvedAug 20, 2026, 00:30 UTC

   This incident has been resolved. Between 19:20 and 00:10 UTC, session data and observability ingestion was delayed by 45-60 min. The root cause has been addressed and data ingestion returned to normal by 00:10 UTC. No data was lost during this window.

2. monitoringAug 20, 2026, 00:01 UTC

   Mitigations have been deployed and we are now catching up to realtime.

3. identifiedAug 19, 2026, 22:07 UTC

   The amount of data we are ingesting in the sessions view is outpacing our ability to ingest, thus causing a delay in ingestion. We are pursuing a few mitigations right now including moving to a larger database instance to relieve the processing bottleneck.

4. identifiedAug 19, 2026, 21:25 UTC

   We are continuing to work on a fix for this issue.

5. identifiedAug 19, 2026, 21:22 UTC

   Sessions data ingest remains delayed for about an hour. It's not impacting other dashboards. We've identified the source of the slow ingest and are working on a mitigation. We will update again in 30 mins.

6. investigatingAug 19, 2026, 19:33 UTC

   We are currently investigating delayed session data ingestion on Cloud Dashboard. No services appear to be impacted and we don't expect any data to be lost.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in LiveKit's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• DigitalOcean: Major Service Interruption in MKC1Critical · Aug 19, 2026, 11:10 UTC
• Elasticsearch: Elasticsearch 9.5.1: false-positive matches in certain boolean queriesMajor · Aug 14, 2026, 09:22 UTC
• Cursor: Fable 5 unavailableMajor · Aug 19, 2026, 23:10 UTC
• Intercom: Issues with Shopify integrationMajor · Aug 19, 2026, 23:12 UTC
• Mixpanel: Issues Populating Event Properties in dropdown menusMajor · Aug 19, 2026, 23:20 UTC
• Supabase: 401 errors due to JWT rejectionsMinor · Aug 14, 2026, 02:23 UTC
• Telnyx: Programmable Wireless data loss in AustraliaMinor · Aug 17, 2026, 19:27 UTC

How often does LiveKit have incidents?

LiveKit reported 18 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 1h 31m. See LiveKit's uptime and incident history