LogRocket incident: Processing delays impacting a subset of metrics and filters

Affected components

• Dashboard
• Issues
• Metrics

1. resolvedMay 11, 2023, 12:12 UTC

   After working with our vendor we believe things stabilized overnight. We will be monitoring throughout the day on Thursday.

2. monitoringMay 10, 2023, 23:47 UTC

   We are working with our vendor to implement a resolution to our secondary search databases stability issues and expect to have the issue resolved completely in the next few hours.

3. identifiedMay 10, 2023, 21:45 UTC

   We are continuing efforts with our vendor to resolve a stability issue with a secondary search database.

4. identifiedMay 10, 2023, 17:03 UTC

   Processing systems are now up-to-date, but we are continuing to investigate and monitor the service causing the original delay.

5. identifiedMay 10, 2023, 15:46 UTC

   We have identified an issue causing the performance degradation and are working with a vendor to resolve the issue.

6. investigatingMay 10, 2023, 15:00 UTC

   We are investigating processing delays that impacts a small subset of metrics and filters. Session collection is not impacted, and the majority of metrics and filters are not impacted by the processing delay. We will update as we identify and work to resolve the processing delay.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in LogRocket's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does LogRocket have incidents?

LogRocket reported 0 incidents in the last 90 days. See LogRocket's uptime and incident history