Mailgun incident: Log retrieval errors in the US region

Affected components

• Events & Logs

1. resolvedJun 23, 2026, 16:09 UTC

   This incident has been resolved.

2. monitoringJun 23, 2026, 15:56 UTC

   A fix has been implemented and we are monitoring the results.

3. identifiedJun 23, 2026, 15:25 UTC

   We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery continue operating normally.

4. identifiedJun 23, 2026, 14:52 UTC

   We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery are operating normally.

5. identifiedJun 23, 2026, 14:13 UTC

   We are continuing to work on a fix for this issue.

6. identifiedJun 23, 2026, 13:10 UTC

   We are continuing to work on a fix for this issue.

7. identifiedJun 23, 2026, 12:07 UTC

   We are continuing to work on a fix for this issue.

8. identifiedJun 23, 2026, 11:19 UTC

   We are continuing to work on a fix for this issue.

9. identifiedJun 23, 2026, 10:41 UTC

   We are continuing to work on a fix for this issue.

10. identifiedJun 23, 2026, 10:04 UTC

    We are continuing to work on a fix for this issue.

11. identifiedJun 23, 2026, 09:30 UTC

    The issue has been identified and a fix is being implemented.

12. investigatingJun 23, 2026, 09:14 UTC

    Customers using the events/logs APIs or viewing logs in the customer portal may see errors in viewing or retrieving logs. These errors are only affecting a subset of our customers.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mailgun's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Mailgun have incidents?

Mailgun reported 10 incidents in the last 90 days, 5 of them major or critical. A typical incident lasted 1h 17m. See Mailgun's uptime and incident history