Mapbox incident: Static Images API degradation

Affected components

• API

1. postmortemMay 22, 2024, 15:02 UTC

   The issue with 3D Terrain distortion has been mitigated and fixes have been shipped to all Static Image and Tile endpoints.

2. resolvedMay 17, 2024, 19:58 UTC

   We have identified the root cause of this issue and have a clear path forward, but expect the rollout to take some time. We are closing this status but will post updates as fixes are available.

3. identifiedMay 17, 2024, 15:33 UTC

   We have identified the cause of the image degradation. However, given the nature of the issue, we do not anticipate a fix to be rolled out imminently. We will provide more updates on timeline as we have them.

4. investigatingMay 17, 2024, 15:17 UTC

   We are still investigating image quality degradation on the Static Images API

5. investigatingMay 17, 2024, 01:14 UTC

   This issue impacts Static API requests for styles using the mapbox.mapbox-terrain-dem-v1 tileset. Not all requests are impacted and the issue is sporadic. We are continuing to investigate the cause of the issue.

6. investigatingMay 17, 2024, 00:04 UTC

   We are investigating image quality degradation on the Static Images API

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mapbox's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Mapbox have incidents?

Mapbox reported 0 incidents in the last 90 days. See Mapbox's uptime and incident history