Mapbox incident: Live Traffic Outage

Affected components

• API
• Mapbox Traffic Data
• Traffic Congestion Visual Layer

1. resolvedAug 11, 2023, 02:54 UTC

   This incident has been resolved.

2. monitoringAug 11, 2023, 02:30 UTC

   We have identified an issue with metrics reporting from our cloud service provider. We have confirmed through the course of this incident, all live traffic systems and products making use of live traffic data were working as expected. We will continue to monitor the situation and resolve when we are confident the metrics reporting issue has been resolved.

3. investigatingAug 11, 2023, 00:51 UTC

   Customers using the mapbox/driving-traffic profiles on the Directions, Map Matching, and Matrix APIs may receive ETAs that do not reflect live traffic conditions in the affected regions. Customers using traffic-maps may view tiles that do not reflect live traffic conditions in the affected regions. Customers of Mapbox Traffic Data may not receive timely live traffic data updates in the affected regions.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mapbox's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Mapbox have incidents?

Mapbox reported 0 incidents in the last 90 days. See Mapbox's uptime and incident history