Major impactResolvedCollaboration

Miro outage: Inability to upgrade/reactivate accounts from free/startup tier and start trials

Miro reported this major-impact incident on its official status page on Dec 23, 2025, 05:37 UTC. It was resolved after 4h 56m.

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Dec 23, 2025, 05:37 UTC
started
Dec 23, 2025, 10:33 UTC
resolved
4h 56m
duration
Major
impact
  1. resolvedDec 23, 2025, 10:33 UTC

    The issue affecting certain upgrade/trial start scenarios has been fully resolved. We apologize for the inconvenience caused and appreciate your understanding. If you continue to experience any issues, please reach out to our support team.

  2. monitoringDec 23, 2025, 08:07 UTC

    We have rolled out a fix to the affected systems and are seeing some improvement, but we are continuing to monitor the situation closely. We are aiming to fully restore performance shortly.

  3. monitoringDec 23, 2025, 06:41 UTC

    We have implemented a fix and waiting for it to propagate to all relevant endpoints. Our teams are continuing to monitor the systems closely to ensure stability. We will confirm the resolution shortly if no further issues are detected.

  4. investigatingDec 23, 2025, 05:37 UTC

    We are currently investigating reports of our Billing system affecting _account upgrades and reactivations, as well as starting trials._ Users may experience slower response times and errors when accessing the _Billing Upgrade pages_. Our engineering team is working to identify the root cause and will provide updates as we learn more. We apologize for any inconvenience this may cause and appreciate your patience.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Miro's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Miro have incidents?

Miro reported 2 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 10h 14m. See Miro's uptime and incident history

Miro outage on Dec 23, 2025: Inability to upgrade/reactivate accounts from free/startup tier and start trials · APIStatus.watch