Mux outage: Mux Data no longer reporting finalized views

Affected components

• Mux Dashboard
• Mux Data - Data Collection

1. resolvedAug 1, 2025, 23:14 UTC

   This incident has been resolved.

2. monitoringAug 1, 2025, 22:37 UTC

   A fix has been implemented. Views were delayed from 2025-08-01 21:42:00 to 2025-08-01 22:06:00, and are now available in the system. Some monitoring metrics were inflated/misreported during this time.

3. identifiedAug 1, 2025, 22:13 UTC

   This issue has been identified as latency in our processing pipeline. There is no data loss and a fix is being implemented.

4. investigatingAug 1, 2025, 22:06 UTC

   We are currently investigating an issue where views not showing up in the API or dashboard beginning 21:42:30 UTC

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Airtable: Jira cloud rate limiting impacting larger syncsMinor · Jul 31, 2025, 17:01 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history