Mux outage: Elevated Mux Video Errors

Affected components

• Mux Dashboard
• Mux Data - Data Collection
• Mux Video - Live
• Mux Video - VOD

1. monitoringOct 29, 2026, 00:47 UTC

   A fix has been implemented and we are monitoring the results.

2. identifiedOct 29, 2026, 00:18 UTC

   Data collection, streaming, and alerting was delayed during that window.

3. identifiedOct 29, 2026, 00:14 UTC

   The issue has been identified and we are seeing signs of recovery. This issue occurred between 23:29 and 00:01 UTC. Video playback and ingest was unavailable at during this time.

4. investigatingOct 28, 2026, 23:52 UTC

   Mux Data Collection is also delayed. Continuing to investigate.

5. investigatingOct 28, 2026, 23:42 UTC

   We are seeing errors across Mux Video and are investigating

What APIStatus.watch saw

• Oct 28, 2026, 23:45 UTCoperational → partial outage
• Oct 29, 2026, 00:19 UTCpartial outage → degraded
• Oct 29, 2026, 00:49 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Akamai: Edge Delivery issues between Indonesia and SingaporeMinor · Oct 25, 2026, 13:44 UTC
• Linode: Connectivity Issue between ID-CGK (Jakarta) and SG-SIN-2 (Singapore 2)Minor · Oct 25, 2026, 13:54 UTC
• Twilio: Voice Call Failures from Twilio Phone Numbers to RomaniaMinor · Oct 26, 2026, 13:09 UTC
• Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United StatesMinor · Oct 26, 2026, 20:57 UTC
• Twilio: SMS Delivery Delays and Failures Between Twilio Phone Numbers and Multiple Networks in BrazilMinor · Oct 26, 2026, 23:55 UTC
• Twilio: Voice Call Failures From Twilio Phone Numbers to GermanyMinor · Oct 27, 2026, 09:00 UTC
• Tailscale: Funnel hostnames not resolving in public DNSMinor · Oct 27, 2026, 14:16 UTC
• Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United StatesMinor · Oct 27, 2026, 21:31 UTC
• GitBook: API operations are slower than usualMinor · Oct 28, 2026, 09:15 UTC
• Twilio: Silent Network Authentication (SNA) Failure Increase on Indosat in IndonesiaMinor · Oct 28, 2026, 12:14 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 4 of them major or critical. A typical incident lasted 1h. See Mux's uptime and incident history