Netlify outage: Support Communication Delivery Issues

Affected components

• Netlify Helpdesk

1. resolvedMay 25, 2026, 17:32 UTC

   This incident has been resolved.

2. monitoringMay 25, 2026, 15:53 UTC

   outbound email delivery has been restored and emails are now processing successfully. Some delays may continue while queued messages are delivered. We are continuing to monitor the recovery closely

3. identifiedMay 25, 2026, 15:31 UTC

   We are currently investigating an issue affecting outbound email delivery for some Netlify services, including support-related communications. Our team is working with our email provider to restore service as quickly as possible

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Netlify's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Mailgun: Delayed sending in EUCritical · May 25, 2026, 12:18 UTC
• Linode: [Fragnesia] Linux Privilege Escalation VulnerabilityMinor · May 13, 2026, 21:02 UTC
• Akamai: Reporting Issues affecting URL Traffic and URL Responses reportsMinor · May 19, 2026, 10:13 UTC
• Snyk: Snyk Tests for Gradle projects DegradationMinor · May 22, 2026, 02:29 UTC
• Linode: Service Issue - Paris (FR-PAR3)Minor · May 22, 2026, 11:22 UTC
• Vercel: Delays Loading Runtime LogsMinor · May 25, 2026, 14:58 UTC

How often does Netlify have incidents?

Netlify reported 9 incidents in the last 90 days, 4 of them major or critical. A typical incident lasted 31 min. See Netlify's uptime and incident history