New Relic incident: Android Mobile Application Issues - US and EU Region

Affected components

• Mobile : Europe
• Mobile : US

1. resolvedMar 5, 2025, 08:02 UTC

   Between 06:09 UTC and 07:43 UTC on March 5th 2025, some customers in the US and EU region may have experienced difficulties using the New Relic android application.   We have investigated and resolved this service interruption and impacted services have returned to normal operations.

2. monitoringMar 5, 2025, 07:52 UTC

   We are continuing to monitor for any further issues.

3. monitoringMar 5, 2025, 07:50 UTC

   A fix has been implemented and monitoring the results.

4. identifiedMar 5, 2025, 07:48 UTC

   The issue has been identified and a fix is being implemented.

5. investigatingMar 5, 2025, 07:43 UTC

   New users are unable to login to Android application for the first time.

6. investigatingMar 5, 2025, 07:40 UTC

   We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in New Relic's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does New Relic have incidents?

New Relic reported 2 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 26m. See New Relic's uptime and incident history