New Relic outage: UI Irregularities

Affected components

• UI : US - APM : US
• UI : US - AWS Lambda Integration : US
• UI : US - Alerts : US
• UI : US - Auto-Telemetry with Pixie : US
• UI : US - Browser : US
• UI : US - Dashboards : US
• UI : US - Incident Intelligence : US
• UI : US - Infrastructure : US
• UI : US - Infrastructure Integrations : US
• UI : US - Logs : US
• UI : US - Lookout : US
• UI : US - Mobile : US
• UI : US - Open Instrumentation : US
• UI : US - Proactive Detection : US
• UI : US - Serverless : US
• UI : US - Synthetics : US

1. resolvedDec 18, 2024, 09:47 UTC

   Between 9:11 UTC and 9:42 UTC on December 18th, some customers in the US regions may have experienced issues accessing the UI. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

2. investigatingDec 18, 2024, 09:34 UTC

   Some customers in the US region may be experiencing the UI returning errors or not loading as expected. Data ingest and alert notifications are not impacted at this time. If you would like to create a support case linked to this issue please send an email to [email protected] and a support case will be created for you.

3. investigatingDec 18, 2024, 09:24 UTC

   We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

4. investigatingDec 18, 2024, 09:18 UTC

   We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in New Relic's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does New Relic have incidents?

New Relic reported 2 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 26m. See New Relic's uptime and incident history