Minor impactResolvedMonitoring

New Relic incident: Delayed alert notifications for the EU region

New Relic reported this minor-impact incident on its official status page on Dec 5, 2024, 23:20 UTC. It was resolved after 2h 59m.

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Dec 5, 2024, 23:20 UTC
started
Dec 6, 2024, 02:19 UTC
resolved
2h 59m
duration
Minor
impact

Affected components

  • APM : Europe
  • Browser : Europe
  • Infrastructure : Europe
  • Logs : Europe
  • Mobile : Europe
  • NRQL : Europe
  • Serverless : Europe
  • Synthetics : Europe
  1. resolvedDec 6, 2024, 02:19 UTC

    Between 22:51 UTC on Wednesday, December 5th and 02:16 UTC on December 6th, some customers in the EU region may have experienced delayed or missing alert notifications. Data processing for affected data may have been impacted. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

  2. identifiedDec 6, 2024, 01:35 UTC

    The issue has been identified and a fix is being implemented. Some customers in the EU region may experience delayed or missing alert notifications. Data ingest is not impacted at this time.

  3. investigatingDec 6, 2024, 00:23 UTC

    We are continuing to investigate an issue where some customers in the EU region may experience delayed alert notifications. Data ingest is not impacted at this time.

  4. investigatingDec 5, 2024, 23:25 UTC

    Some customers in the EU region may intermittently experience delayed alert notifications. Data ingest is not impacted at this time. We are continuing to investigate this issue.

  5. investigatingDec 5, 2024, 23:20 UTC

    Some customers in the EU region may intermittently experience delayed alert notifications. Data ingest is not impacted at this time.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in New Relic's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does New Relic have incidents?

New Relic reported 2 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 26m. See New Relic's uptime and incident history

New Relic incident on Dec 5, 2024: Delayed alert notifications for the EU region · APIStatus.watch