Pinecone outage: [Serverless][AWS][us-west-2] 5xx errors on the readpath

Affected components

• AWS us-west-2

1. resolvedSep 17, 2026, 16:44 UTC

   This incident has been resolved.

2. monitoringSep 17, 2026, 06:14 UTC

   We are recovering and are monitoring to ensure no further errors occur.

3. investigatingSep 17, 2026, 05:37 UTC

   We have identified the issue and we are in the process of mitigating.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Pinecone's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• MongoDB Atlas: Impaired Cluster operations in AWS me-central-1 and AWS me-south-1Major · Sep 3, 2026, 16:44 UTC
• Elasticsearch: Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch outputMajor · Sep 9, 2026, 20:44 UTC
• Cursor: Investigating service degradation — Grok BotMajor · Sep 17, 2026, 12:30 UTC
• Elasticsearch: AutoOps node metrics temporarily unavailable in some regionsMajor · Sep 17, 2026, 15:50 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Hong KongMinor · Sep 12, 2026, 00:16 UTC
• Telnyx: SMS Delivery — Encoding Issues on Outbound Messages to T-MobileMinor · Sep 15, 2026, 21:57 UTC
• Notion: Duplicate characters when editing with a Korean keyboard on iOSMinor · Sep 16, 2026, 23:58 UTC
• Replicate: Replicate Pruna issueMinor · Sep 17, 2026, 01:09 UTC
• Notion: Some connected content results unavailable in Notion AIMinor · Sep 17, 2026, 14:07 UTC
• Cursor: Investigating service degradation — Cloud Agents and AutomationsMinor · Sep 17, 2026, 15:20 UTC

How often does Pinecone have incidents?

Pinecone reported 9 incidents in the last 90 days, 6 of them major or critical. A typical incident lasted 1h 15m. See Pinecone's uptime and incident history