PyPI outage: Object storage provider outage

Affected components

• files.pythonhosted.org - Files

1. resolvedJun 22, 2023, 01:59 UTC

   This incident has been resolved.

2. monitoringJun 21, 2023, 23:45 UTC

   Our mitigation has decreased overall latencies, but they remain elevated over normal operation. As our provider's service recovers we expect to see a return to baseline.

3. identifiedJun 21, 2023, 22:57 UTC

   We are also implementing our own change to guard against excessive latencies from the provider.

4. identifiedJun 21, 2023, 22:52 UTC

   We're in communication with the object storage provider and are waiting for them to rollout a fix.

5. identifiedJun 21, 2023, 22:46 UTC

   We have identified an issue that is impacting latencies for files.pythonhosted.org, resulting in timeouts for a portion of requests.

6. investigatingJun 21, 2023, 21:38 UTC

   We are currently investigating an issue with our object storage provider.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in PyPI's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does PyPI have incidents?

PyPI reported 3 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 3m. See PyPI's uptime and incident history