Critical impactResolvedDevOps

PyPI outage: docs.python.org backend down

PyPI reported this critical-impact incident on its official status page on Aug 26, 2022, 13:19 UTC. It was resolved after 2h 59m.

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Aug 26, 2022, 13:19 UTC
started
Aug 26, 2022, 16:18 UTC
resolved
2h 59m
duration
Critical
impact

Affected components

  • docs.python.org - Backends
  1. resolvedAug 26, 2022, 16:18 UTC

    This incident has been resolved.

  2. identifiedAug 26, 2022, 14:03 UTC

    The underlying cause is that the host is running on a host with degraded storage performance. We will be taking the host back offline to migrate it to a new underlying system.

  3. monitoringAug 26, 2022, 13:43 UTC

    Host is back online and we are monitoring the status of the services it backs.

  4. identifiedAug 26, 2022, 13:20 UTC

    Our CDN will continue to serve pages that are cached, but some docs.python.org URLs will not be able to load. In the event of cache expiry some pages that were previously cached may become unavailable.

  5. identifiedAug 26, 2022, 13:19 UTC

    The backends for docs.python.org are currently unavailable. They became unresponsive at approximately 12:00 UTC and we have been unable to bring the cloud server back online via administration panel. We are working with our hosting provider to bring the host back online.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in PyPI's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does PyPI have incidents?

PyPI reported 3 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 3m. See PyPI's uptime and incident history

PyPI outage on Aug 26, 2022: docs.python.org backend down · APIStatus.watch