ReadMe outage: Intermittent hub sites going down

Affected components

• ReadMe Hubs

1. resolvedJun 24, 2025, 23:32 UTC

   We've validated our infrastructure changes and are marking the incident as resolved.

2. monitoringJun 24, 2025, 15:55 UTC

   We have deployed changes to our infrastructure and performance is holding steady. Our engineers will continue to monitor systems to guarantee overall stability.

3. identifiedJun 24, 2025, 14:05 UTC

   ReadMe Refactored projects are back up as cache is refreshed. We are aware of the cause and are implementing a permanent fix.

4. identifiedJun 24, 2025, 13:44 UTC

   ReadMe Refactored projects are currently down and returning errors; our team is actively working on a solution.

5. monitoringJun 24, 2025, 12:26 UTC

   A temporary fix has been applied to our cache infrastructure. We will be applying more permanent fixes in the background while we monitor the situation.

6. investigatingJun 24, 2025, 10:27 UTC

   We are currently investigating downtime across some hubs. This appears to be the same issue as yesterday, we are actively working on resolving.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in ReadMe's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Shopify: Some POS transactions are not completing on iOS devices ActionsMajor · Jun 24, 2025, 17:46 UTC
• Smartsheet: Investigating Customer Support Portal IssuesMinor · Jun 24, 2025, 18:43 UTC
• Shopify: Shop Pay unavailableMinor · Jun 24, 2025, 22:57 UTC

How often does ReadMe have incidents?

ReadMe reported 4 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 30m. See ReadMe's uptime and incident history