ReadMe incident: SSL Certs sometimes fail to generate

Affected components

• ReadMe Hubs

1. resolvedMar 5, 2025, 01:36 UTC

   This incident has been resolved.

2. monitoringMar 3, 2025, 03:29 UTC

   We found the culprit on Friday! Our hosting provider (who we love!) was marking some domains in Cloudflare as theirs, and Cloudflare got confused. We're still waiting for a report from them to understand how that happened, but for now it seems to be an issue of the past.

3. investigatingFeb 28, 2025, 23:21 UTC

   We're currently seeing that for a very small percentage of our users, we're having trouble reissuing SSL certs with Cloudflare. We're working with Cloudflare to identify the issue and correct it. We're monitoring it, but please reach out to [email protected] if you experience this! This is only happening for a small portion of customers.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in ReadMe's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• New Relic: Delays for APM Timeslice Data in Charts & Dashboards - US RegionMinor · Mar 3, 2025, 12:50 UTC

How often does ReadMe have incidents?

ReadMe reported 4 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 30m. See ReadMe's uptime and incident history