SendGrid incident: SMS Delivery Delays from Twilio to Orange France

Affected components

• SMS, Europe

1. resolvedOct 21, 2026, 22:39 UTC

   The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in France is operating normally.

2. monitoringOct 21, 2026, 20:41 UTC

   We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedOct 21, 2026, 16:37 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identifiedOct 21, 2026, 14:37 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identifiedOct 21, 2026, 13:36 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. investigatingOct 21, 2026, 11:24 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. investigatingOct 21, 2026, 10:23 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

• Oct 21, 2026, 14:26 UTCoperational → unknown
• Oct 21, 2026, 14:31 UTCunknown → operational

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