SendGrid incident: Voice Call Post Dial Delay from Twilio Phone Numbers to Chile

Affected components

• Voice, Latin America

1. monitoringOct 24, 2026, 05:13 UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

2. monitoringOct 24, 2026, 01:00 UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringOct 23, 2026, 22:59 UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. investigatingOct 23, 2026, 22:05 UTC

   Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. investigatingOct 23, 2026, 17:59 UTC

   Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. investigatingOct 23, 2026, 15:54 UTC

   Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. investigatingOct 23, 2026, 14:53 UTC

   Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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