SendGrid incident: Voice Call Failures from Twilio Mobile Numbers to Israel

Affected components

• Voice, Middle East & Africa

1. resolvedOct 27, 2026, 21:05 UTC

   The incident has been resolved and voice calls from Twilio Mobile Numbers to network subscribers in Israel are operating normally.

2. monitoringOct 27, 2026, 19:00 UTC

   We have observed a recovery in voice calls from Twilio Mobile Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedOct 27, 2026, 18:22 UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. investigatingOct 27, 2026, 17:42 UTC

   Twilio customers may be experiencing voice call failures from Twilio Mobile Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. investigatingOct 27, 2026, 16:41 UTC

   Twilio customers may be experiencing voice call failures from Twilio Mobile Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

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• Twilio: SMS Delivery Failures between a Subset of Twilio Phone Numbers and Multiple Networks in BrazilMinor · Oct 26, 2026, 23:55 UTC
• OVHcloud: [EU-WEST-PAR-A][Storage] - Volume Ceph incident notificationMinor · Oct 27, 2026, 07:30 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to GermanyMinor · Oct 27, 2026, 08:37 UTC

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