SendGrid incident: SMS Delivery Delays between a Subset of Twilio Long Codes and Multiple Networks in Portugal

Affected components

• SMS, Europe

1. monitoringOct 27, 2026, 23:57 UTC

   We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

2. identifiedOct 27, 2026, 23:40 UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. investigatingOct 27, 2026, 23:06 UTC

   Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• DigitalOcean: Kubernetes Cluster Management OperationsMajor · Oct 27, 2026, 22:14 UTC
• Akamai: Edge Delivery issues between Indonesia and SingaporeMinor · Oct 25, 2026, 13:44 UTC
• Linode: Connectivity Issue between ID-CGK (Jakarta) and SG-SIN-2 (Singapore 2)Minor · Oct 25, 2026, 13:54 UTC
• Twilio: Voice Call Failures from Twilio Phone Numbers to Digi.Mobil RomaniaMinor · Oct 26, 2026, 13:09 UTC
• Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United StatesMinor · Oct 26, 2026, 20:57 UTC
• Twilio: SMS Delivery Failures between a Subset of Twilio Phone Numbers and Multiple Networks in BrazilMinor · Oct 26, 2026, 23:55 UTC
• OVHcloud: [EU-WEST-PAR-A][Storage] - Volume Ceph incident notificationMinor · Oct 27, 2026, 07:30 UTC
• Twilio: Voice Call Failures From Twilio Phone Numbers to GermanyMinor · Oct 27, 2026, 09:00 UTC
• Tailscale: Funnel hostnames not resolving in public DNSMinor · Oct 27, 2026, 14:16 UTC
• Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United StatesMinor · Oct 27, 2026, 21:31 UTC

How often does SendGrid have incidents?

SendGrid reported 498 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 9m. See SendGrid's uptime and incident history