Minor impactResolvedCommunication

SendGrid incident: SMS and MMS Delivery Delays from Twilio to Altice United States

SendGrid reported this minor-impact incident on its official status page on Oct 30, 2026, 00:10 UTC. It was resolved after 22h 6m.

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Oct 30, 2026, 00:10 UTC
started
Oct 30, 2026, 22:15 UTC
resolved
22h 6m
duration
Minor
impact

Affected components

  • MMS Long Code, North America
  • MMS Short Code, North America
  • MMS Toll-Free, North America
  • SMS Long Code, North America
  • SMS Short Code, North America
  • SMS Toll-Free, North America

Timeline

updates from SendGrid's status page ↗
  1. resolvedOct 30, 2026, 22:15 UTC

    The incident has been resolved and SMS and MMS delivery from Twilio to Altice network subscribers in the United States is operating normally.

  2. monitoringOct 30, 2026, 20:13 UTC

    We have observed a recovery in SMS and MMS delivery from Twilio to Altice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identifiedOct 30, 2026, 15:20 UTC

    Twilio customers may be experiencing SMS & MMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  4. identifiedOct 30, 2026, 07:18 UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. identifiedOct 30, 2026, 03:12 UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identifiedOct 30, 2026, 01:12 UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  7. identifiedOct 30, 2026, 00:11 UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  8. investigatingOct 30, 2026, 00:10 UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does SendGrid have incidents?

SendGrid reported 508 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 10m. See SendGrid's uptime and incident history

← Previous: SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia (Oct 29, 2026)Next: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines (Oct 30, 2026) →