SendGrid incident: Live Chat Support Failing for Customers

1. resolvedSep 2, 2026, 05:07 UTC

   Issues affecting transferred support chats have been resolved and Live Chat support is operating normally at this time.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does SendGrid have incidents?

SendGrid reported 356 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 17m. See SendGrid's uptime and incident history