Shippo outage: Elevated error rate on Royal Mail_SF Tracking

Affected components

• Royal Mail (Storefeeder)

1. resolvedSep 13, 2026, 00:20 UTC

   This incident has been resolved.

2. investigatingSep 12, 2026, 21:47 UTC

   We have detected an elevated error rate from Royal Mail_SF Tracking API. Our team has escalated the issue with the data provider. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

What APIStatus.watch saw

• Sep 13, 2026, 00:00 UTCoperational → degraded

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Elasticsearch: Replication bug causing slow recoveriesMajor · Sep 1, 2026, 08:16 UTC
• MongoDB Atlas: Impaired Cluster operations in AWS me-central-1 and AWS me-south-1Major · Sep 3, 2026, 16:44 UTC
• Elasticsearch: Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch outputMajor · Sep 9, 2026, 20:44 UTC
• Anthropic: Degraded functionality for Claude Cowork on WindowsMajor · Sep 10, 2026, 15:54 UTC
• Elasticsearch: Delayed Metrics in Cloud Console - GCP us-east4Major · Sep 12, 2026, 23:21 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Hong KongMinor · Sep 12, 2026, 00:16 UTC
• Fly.io: Network issues in US West CoastMinor · Sep 12, 2026, 22:07 UTC
• Grafana Cloud: Failures Submitting Self-Serve Configuration Changes for Grafana Cloud Logs in AWS Sweden (prod-eu-north-0)Minor · Sep 12, 2026, 23:00 UTC

How often does Shippo have incidents?

Shippo reported 45 incidents in the last 90 days, 30 of them major or critical. A typical incident lasted 2h 31m. See Shippo's uptime and incident history