Shippo incident: Elevated error rate on DHL Express label generation

Affected components

• DHL Express

1. resolvedSep 1, 2026, 00:08 UTC

   This incident has been resolved.

2. investigatingAug 28, 2026, 19:39 UTC

   We are currently experiencing elevated label creation errors affecting shipments using Shippo’s DHL Express master account only. Our team is actively investigating the issue and working toward a resolution. We’ll provide further updates as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shippo's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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How often does Shippo have incidents?

Shippo reported 45 incidents in the last 90 days, 30 of them major or critical. A typical incident lasted 2h 31m. See Shippo's uptime and incident history