Shippo outage: OnTrac Service Degradation

Affected components

• OnTrac

1. resolvedOct 31, 2026, 05:20 UTC

   This incident has been resolved.

2. investigatingOct 31, 2026, 04:21 UTC

   Hi Team, we are currently observing an elevated error rate on OnTrac's Shipment API. Rate quotes will be unavailable, and label generation may fail as a downstream impact. We have reached out to OnTrac and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shippo's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Akamai: Edge Delivery issues between Indonesia and SingaporeMinor · Oct 25, 2026, 13:44 UTC
• Linode: Connectivity Issue between ID-CGK (Jakarta) and SG-SIN-2 (Singapore 2)Minor · Oct 25, 2026, 13:54 UTC
• Twilio: Voice Call Failures from Twilio Phone Numbers to Digi.Mobil RomaniaMinor · Oct 26, 2026, 13:09 UTC
• Twilio: Voice Call Failures From Twilio Phone Numbers to GermanyMinor · Oct 27, 2026, 09:00 UTC
• Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United StatesMinor · Oct 27, 2026, 21:31 UTC
• Twilio: Silent Network Authentication (SNA) Failure Increase on Indosat in IndonesiaMinor · Oct 28, 2026, 12:14 UTC
• Twilio: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in NetherlandsMinor · Oct 30, 2026, 16:26 UTC

How often does Shippo have incidents?

Shippo reported 86 incidents in the last 90 days, 55 of them major or critical. A typical incident lasted 2h 18m. See Shippo's uptime and incident history