Shopify outage: Some Merchants are experiencing issues accessing Storefronts and Shopify Admins

Affected components

• Admin
• Checkout
• Storefront
• Support

1. resolvedMar 13, 2023, 16:05 UTC

   This incident has been resolved.

2. monitoringMar 13, 2023, 15:56 UTC

   A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.

3. identifiedMar 13, 2023, 15:42 UTC

   Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.

4. identifiedMar 13, 2023, 15:36 UTC

   Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

5. investigatingMar 13, 2023, 15:36 UTC

   We are continuing to investigate this issue.

6. investigatingMar 13, 2023, 15:35 UTC

   Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

7. investigatingMar 13, 2023, 15:24 UTC

   We are continuing to investigate this issue.

8. investigatingMar 13, 2023, 15:24 UTC

   We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shopify's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Shopify have incidents?

Shopify reported 0 incidents in the last 90 days. See Shopify's uptime and incident history