Snowflake outage: INC20000211

Affected components

• AI and ML
• Alerts and Notifications
• Applications
• Business Continuity
• Data Loading and Unloading
• Databases, Tables, and Views
• Organization and Account Management
• Snowpark Container Services
• Virtual Warehouses

1. resolvedSep 9, 2026, 23:51 UTC

   Current status: We've monitored the environment and confirmed that service has been restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Workaround: There were no available workarounds for this issue. Incident start time: 21:26 UTC September 09, 2026 Incident end time: 21:55 UTC September 09, 2026 Preliminary root cause: A subset of our metadata database infrastructure became unavailable, resulting in failures across multiple Snowflake services. A root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days.

2. monitoringSep 9, 2026, 22:48 UTC

   Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Workaround: There were no available workarounds for this issue. Incident start time: 21:26 UTC September 09, 2026 Incident end time: 21:55 UTC September 09, 2026 Preliminary root cause: A subset of our metadata database infrastructure became unavailable, resulting in failures across multiple Snowflake services.

3. identifiedSep 9, 2026, 22:08 UTC

   Current status: We've identified the source of the issue, and we're implementing a fix to restore service. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data. ETA: Our current estimate is that service will be restored within 15-30 minutes. Incident start time: 21:26 UTC September 09, 2026

4. investigatingSep 9, 2026, 21:53 UTC

   Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data. Incident start time: 21:26 UTC September 09, 2026

What APIStatus.watch saw

• Sep 9, 2026, 21:55 UTCdegraded → partial outage
• Sep 9, 2026, 23:55 UTCpartial outage → degraded

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Elasticsearch: Replication bug causing slow recoveriesMajor · Sep 1, 2026, 08:16 UTC
• MongoDB Atlas: Impaired Cluster operations in AWS me-central-1 and AWS me-south-1Major · Sep 3, 2026, 16:44 UTC
• Elasticsearch: Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch outputMajor · Sep 9, 2026, 20:44 UTC
• Telnyx: Intermittent delays for some outbound messagesMinor · Sep 2, 2026, 21:33 UTC
• ElevenLabs: Claude MCP connection not workingMinor · Sep 9, 2026, 12:41 UTC
• Telnyx: Failed/delayed call recording deliveries, faxes and conference establishmentMinor · Sep 9, 2026, 14:53 UTC

How often does Snowflake have incidents?

Snowflake reported 23 incidents in the last 90 days, 18 of them major or critical. A typical incident lasted 1h 56m. See Snowflake's uptime and incident history