Twilio incident: User Authentication Identity Gateway API Failure Increase for XL Axiata in Indonesia

1. resolvedAug 30, 2026, 21:03 UTC

   The incident has been resolved and User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia is operating normally.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Supabase: Increased response times for requestsMajor · Aug 27, 2026, 17:20 UTC
• Notion: We’re aware of an issue that is causing some Notion AI MCP tool calls to fail.Major · Aug 30, 2026, 16:13 UTC
• SendGrid: SMS Delivery Failures from Twilio to Dukagjjni KosovoMinor · Aug 21, 2026, 16:15 UTC
• SendGrid: SMS Delivery Receipt Delays from a Subset of Twilio Phone Numbers to Telefonica El SalvadorMinor · Aug 21, 2026, 21:20 UTC
• SendGrid: SMS Delivery Delays from Twilio to I.C.E Costa RicaMinor · Aug 22, 2026, 18:01 UTC
• SendGrid: MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United StatesMinor · Aug 26, 2026, 14:48 UTC
• OVHcloud: [EU-SOUTH-MIL][Containers & Orchestration] - Managed Private Registry incident notificationMinor · Aug 26, 2026, 15:00 UTC
• SendGrid: Voice Call Failures and Post Dial Delay from a Subset of Twilio Phone Numbers to United KingdomMinor · Aug 27, 2026, 11:43 UTC
• SendGrid: SMS Delivery Receipt Delays from Twilio Long Codes to Liberty Puerto RicoMinor · Aug 27, 2026, 22:17 UTC
• Snowflake: INC20000150Minor · Aug 28, 2026, 00:07 UTC

How often does Twilio have incidents?

Twilio reported 501 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 49m. See Twilio's uptime and incident history