Minor impactOngoingCommunication

Twilio incident: Gateway API (Lookup API) Failure Increase on Verizon in United States

Twilio reported this minor-impact incident on its official status page on Oct 29, 2026, 06:34 UTC. It has not been marked resolved yet.

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Oct 29, 2026, 06:34 UTC
started
—
resolved
ongoing
duration
Minor
impact

Affected components

  • Legacy Identity MatchAndAttributes
  • Lookup SIM Swap

Timeline

updates from Twilio's status page ↗
  1. investigatingOct 29, 2026, 07:40 UTC

    Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  2. investigatingOct 29, 2026, 06:34 UTC

    Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Twilio have incidents?

Twilio reported 508 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 7m. See Twilio's uptime and incident history

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Twilio incident on Oct 29, 2026: Gateway API (Lookup API) Failure Increase on Verizon in United States · APIStatus.watch