Minor impactResolvedCommunication

Twilio incident: Error When Submitting Tickets on help.twilio.com

Twilio reported this minor-impact incident on its official status page on May 6, 2026, 11:01 UTC. It was resolved after 2h 22m.

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May 6, 2026, 11:01 UTC

started

May 6, 2026, 13:23 UTC

resolved

2h 22m

duration

Minor

impact

Timeline

updates from Twilio's status page ↗

resolvedMay 6, 2026, 13:23 UTC
The issue with submitting support tickets on help.twilio.com has been resolved and is operating normally at this time.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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Intercom: Investigating: Compromised version of intercom-client npm package and intercom-phpMinor · Apr 30, 2026, 16:58 UTC
Shippo: Royal Mail InterSoft Tracking Degradation (Third-Party Issue)Minor · May 4, 2026, 20:48 UTC
Akamai: Certificate Provisioning System (CPS) issuesMinor · May 6, 2026, 11:21 UTC

How often does Twilio have incidents?

Twilio reported 500 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 49m. See Twilio's uptime and incident history

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